New year’s resolution: under promise and over deliver

As we are about to begin a new year, most of us get in the habit of making resolutions; things we want to achieve in the coming year, things to stop doing, or simply things that will make us a better person. It is usually a process that makes us highly optimistic where many of these resolutions will never happen and most of them rapidly forgotten only a few weeks later. So my suggestion as you make you list is quite simple: under promise and over deliver.

No matter what you pick, set yourself for success with simple goals and objectives; milestones you have a high degree of chances of achieving. Be realistic. If all of us pick items that can be done, it will be a fantastic year. You want to achieve a million dollar revenue year? Aim slightly lower but make sure you will deliver above expectation. You might still get the million dollar mark but if it comes as an over achievement, it will be even more rewarding.

In reality, under promising and over delivering should be all our first resolution; then any other ones you pick will be gravy on top. :-)

With that in mind, I want to wish all my readers a great 2011, enjoy the rest of the holidays and if you are drinking, do it in style with a fantastic bottle of wine …

Michel

 

Big challenge in front of you? It’s the best time to re-invent yourself

As an executive, it is important that you have the right picture of your business and know when things are not going as planned. No matter how great the strategy was, if you can’t be successful with your execution, something got to change. And while you might be tempted to change everything in the business, the biggest change starts with just one person: you.

First step: get real

Are you still a hopeless optimistic? How much do you understand the problems and challenges that the company has? The biggest wake up call you can have is to get real. While the transition from being an optimistic to become a realist can be quite painful – it’s a must have in the evolution of any executive. One of the challenges here is that most people perceive being real with being pessimist or negative. But if you are on cloud 9 and are completely ignoring the facts, it’s obvious that any realist will sound pessimistic. Getting real is actually about looking at facts, listening to what the others have to say, take some time to reflect and make your own conclusions. If you are usually dismissing the feedback of others in a second, you are not listening. If you are constantly providing explanations when faced with facts, reality is not sinking in.

Second step: think

Any executive needs a little bit of time to think and reflect about things. You can’t always be on the go with a thousand things to do. If the CEO is never taking the time to reflect, who will? That’s the basic fundamental behind having a business coach, mentor or advisor; it’s to help you think. Without reflection, you are just reacting to events. While this might make you feel like you are doing something, this is not sustainable in the long run. Everybody needs some down time – take this opportunity to relax and think about the real issues you need to fix.

Third step: look deep inside of you

“Are you doing everything you can?” and “What more can I do?” are often questions you may ask yourself. Try a different route. What could you do differently? Are there specific aspects that you could take a different approach?  Solutions are more often within what you could do differently, better or smarter. Challenge yourself, look deep inside of you and try to find any behaviors that you have that could benefit to change or improve. Try to find solutions that will make you a better person, a better manager, a better leader. Find a channel that will help you: coaching, mentor, read books and even attend leadership seminars.

Fourth step: re-invent yourself

This does not mean that you need to completely change your personality. But everybody can re-invent himself or herself in certain areas. The bigger the changes you make, the greater the impact on the business. As a leader, it is your responsibility to re-invent yourself in moments of crisis, try new things and challenge status quo. If you don’t, the business will go down or you will get replaced upon failure. I have to say that I have been thru this process a few times already and I have to say each time has proven to be a major boost on myself and have been amazed on the impact that this had around me. Don’t be afraid of change as you will become a better person and will make your business successful.

 

Why Kool-Aid is bad for you

The product sounds incredible. The executive team is all excited. This will be a major breakthrough – a paradigm shift like never seen before. Customers will just flock to the door and beg you to buy it. Who would be crazy enough not to buy this? Everything will just be amazing; stardom is around the corner… Sounds too familiar? Well maybe you suffer from the Kool-Aid syndrome.

The distortion field

It’s one thing to be excited about your business opportunity but if you are not realistic about the real value of what you are doing and what it really means for the market, you might be lined up for disappointment. Often, entrepreneurs are way too optimistic about their plans and forget to ask basic questions. This is what I call the distortion field or in a colorful way: “drinking too much of the Kool-Aid”.

Validate your insight

Your idea might be very good but unless customers and the media agree with you, it won’t realize as well as you’d envision it. You can never do too much customer and market validation. And when I say validation, I am not saying to convince them. Some entrepreneurs are very good at creating a temporary distortion field around them. Take the time to explain to potential customers and industry analyst what you are looking to do … BUT then listen to what they have to say. Every little objection they will have will matter.

Don’t talk, listen

This means that you try to give as much space to the customer so they can share their thoughts about your new product ideas.  This means you need to LISTEN. I know this is sometimes difficult since you’ve drunk so much Kool-Aid but you CAN DO IT. Customers and analysts will help you make sure your plans are valid and if you respond positively to their comments and update your plan accordingly, you will be successful.

If they don’t understand, it does not mean they’re stupid

Another effect of drinking the Kool-Aid is thinking that anyone that is not as excited or does not get it must be stupid or ignorant. Again, that’s the distortion field acting on you. No matter how smart you are, you need to find a way for the majority of the customer base and industry analysts to understand what you are doing. If you don’t, your plan won’t work out.

Going cold turkey

Yes, it is not easy but you need to become more pragmatic about things. Stop drinking the Kool-Aid and you will feel much better about things. And even without the Kool-Aid, you can still get excited about what you do … just realistic about it.

Pain is Inevitable, Misery is an Option

No pain no gain as some would say. Taking risk in both our work and lives can result in feeling pain – there is no way around this. But if you don’t take those risks out of fear of getting hurt, then you will never achieve success and to some extend, love.

Of course, you want to take calculated risk in everything you are doing. There is no point of being suicidal when tackling objectives that are not realistic. One of my measures in risk taking is counting the number of Ifs you have in your way. How many are there? Do you have an idea on how (or find ways) to resolve them? If there is too many unknowns or elements that you are not sure you can achieve, then failure is almost guaranteed.

As for relationships (or lack thereof), there is only one occasion by which you won’t feel pain at the end of it – it’s when you die first. Otherwise, it is an absolute guarantee that there will be some level of pain at the end.

So pain is inevitable in almost anything we do, what about being miserable? Well that’s all ours, we choose to be miserable – nothing is forcing us to be like that. Ever since I discovered this quote, I am a lot less prone to being miserable as I approach any new challenge, friendship and relationships with the belief that there will be pain in the process or at the end – and leave misery to others …

And out of pain, comes opportunities of personal growth. Nothing good comes out of misery.

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