My top 5 core values: #5 Communication, communication, communication
Thinking different – check. Challenging status quo – check. Plan first, act second – got it. Achieve quality of execution – in the plans. This is all good stuff but there is one last final core value that glues all of this together. This is communication.
Speaking is not communicating
No matter how much is coming out of your mouth, it does not mean you are communicating. From Wiki: “Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback. All forms of communication require a sender, a message, and a receiver.”
Repeat, rinse and lather
No matter how much we would like people to get it the first time, it rarely happens like that. I often like to repeat key information and make sure that the FEEDBACK I receive is in line to what I expect.
Miscommunications start with yourself
Although we have a hard time admitting it, a lot of miscommunications start with ourselves. Always ask yourself: “Was I clear?” “Did he or she understand what I was trying to say?”. Each individual should strive to improve his or her own communication skills. Expecting others to improve without requiring you to change anything is utopia.
Conflicts are sometimes signs of miscommunication
It is the role of any manager and influencer to help people better communicate. It is amazing how many conflicts often arise from miscommunication: from upper management that was not clear on roles and responsibilities, employees having a hard time working together to employees doing the wrong thing at the wrong time.
Invest in achieving better communication
Spend time with your employees and provide feedback to them. Invest in Leadership Development. Make sure your leaders learn to better communicate and your overall company to do better in return.
Meet face to face
While remote work can be efficient to a certain degree, you still need to have regular face-to-face meetings with everyone in the company. No matter how someone is doing well at a distance, you want to get a regular chance to be in front of him or her.
Bottom line, it’s all about communication, communication and communication.